Privacy Policy
Last Updated: June 22, 2026
The Mobile Phone Repair Shop (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://themobilephonerepair.shop/ or use our repair services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
Contact us by phone, email, or website forms
Request a repair service
Book an appointment
Request a quote
Communicate with our support team
This information may include:
Name
Email address
Phone number
Device information
Repair details
Billing and payment information (where applicable)
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Website usage statistics
2. How We Use Your Information
We use the information we collect to:
Provide mobile phone repair services
Process service requests and appointments
Communicate with customers regarding repairs
Respond to enquiries and support requests
Improve our website and services
Maintain security and prevent fraud
Comply with legal obligations
3. Cookies
Our website may use cookies and similar technologies to improve user experience and analyze website traffic.
Cookies help us understand how visitors use our website and allow certain features to function properly.
You can disable cookies through your browser settings; however, some website features may not operate correctly.
4. Mobile Device Data and Repairs
When a device is submitted for repair, we may require access to certain functions of the device for diagnostic and testing purposes.
We do not intentionally access, copy, store, or share personal photos, messages, contacts, or other private data unless necessary for troubleshooting and authorized by the customer.
We strongly recommend that customers back up all data before submitting a device for repair.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information with:
Payment processing providers
Service providers who assist in operating our business
Legal authorities when required by law
Professional advisors, accountants, or auditors where necessary
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your data, no electronic transmission or storage method can be guaranteed to be 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes
Information that is no longer required is securely deleted or anonymized.
8. Your Rights
Depending on applicable laws, including UK data protection laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Restrict or object to processing
Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Any changes will be posted on this page along with an updated “Last Updated” date.
Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
The Mobile Phone Repair Shop
158C Bebington Rd
Bebington, Wirral
CH63 7NX
United Kingdom
Phone: 0203 833 1774
Email: info@themobilephonerepair.shop
Website: https://themobilephonerepair.shop/
If you are located in the United Kingdom and believe your data protection rights have been violated, you may contact the UK Information Commissioner’s Office (ICO).
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.